Public Lands Reviews

I read the reviews here before ordering and was prepared to have some problem with my first ever order from this website. My order was confirmed, and received shipping confirmation next day and actually received my jackets in 3 days time which was faster than I thought. Ordered from Texas, so far no issue with the items and got them at very good price. I have not tried returning anything though. I plan to order from the website again.

I’d like to edit that they finally agreed to issue me a refund since it wasn’t an expensive order.

I ordered a pair of shorts and never received them! They emailed me saying there was nothing they could do because fedex shows it as being delivered. I told them they could put in a claim for a stolen package so they can at least refund the money to me. That’s why there’s insurance on shipping. They told me they don’t do that and I should file a report with the police. I’d be willing to bet they did file a report and kept the insurance money. I use to work in shipping I know how this works. A package gets lost or stolen, the shipper files a claim with the delivery company, providing proofs/cost of product and the shipper gets refunded the money. They are then supposed to refund the consumer but they are refusing to do so. Pretty much told me I could be keeping the product and reporting it stolen to get a free pair of shorts. This shady company accused me of being the shady one!

**EDIT***. THEY FINALLY AGREED TO ISSUE A REFUND BECAUSE IT WAS A 33.00 ORDER

one of the shadiest online store you can find. don't deal with them. i bought mucks boots on their website and took them over a week to contact me that they didn't have it in stock. i checked their website and they changed the pricing and clearly see how many are in stock. don't deal with them ever

Placed an order for 2 pair of kids boots for a planned trip. Website said they were in stock. Utilized PayPal and paid immediately. A week later received an email stating they were no longer available. Very poor inventory and fulfillment management. If you’re going to present yourself as a professional quality estore, have your infrastructure working correctly so you don’t put folks in a bind. I suggest ordering from reputable retailers moving forward. It’s not a steal if you get the shaft…

I made an order and was charged via PayPal immediately for 105.03. The order never shipped - was canceled by Mountainsteals - I was never informed - and the money was not refunded to my account. Have been on hold for a long time with customer service. Update .... Once I reach someone at customer service they did refund my money the following day. I think it's poor service though to just cancel an order, not issue a refund, and not inform the customer.

I ordered several items on Mountainsteals.com and ran into an issue with the expedited shipping. I spoke with John and he did an outstanding job resolving my issue. I am thoroughly impressed with him and will order through MountainSteals for my future outdoor needs.

Horrible service : I placed an order for a few items like jackets and backpacks for my trip and I received just 2 of them. After multiple follow ups and after placing a new order for the missing items just a few days before my trip with an expedited shipping, one of the packages worth $250 was again not delivered and I have been following for the last 10 days without any response.
I will never order from them again to save time, money and hassle and the unpredictability that partially ruined my trip.

I was very skeptical ordering from this website based because of how good the deal was (almost too good to be true) and these past reviews. I ordered 2 pairs of matching muck boots for me and my dad for Christmas and they showed up on time with being the right size and color. They were also packaged the same way they were in Academy, Bass Pro, Cabelas, etc. Price was 40 dollars less than anywhere else. Very happy with my experience.

mountain steals customer service is a joke. Never responded. Shipping never arrived.
be aware of SCAM !*
Order#: 149105601
Tracking#: 933094115900
*EDIT: Customer support finally contacted me and said they are doing everything to make this right. Let's see if that happens - if so, it's probably not their fault - FedEx messed this up. But it took three attempts to get in tough with customer service.

I just wanted to write a review for Mountain Steals. I was worried I wouldn't receive my product and that the website was a scam, but I received my product on time and it was as described. I received a Chrome Kovac Sling for half the price brand new. I was able to pay with PayPal, so my information was protected. I would recommend ordering from them.